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Workshop Program 2008

After Hours Support & Resource Sharing Practices/Experiences Workshop, 5-6 November 2008

This one and a half day workshop was conducted at QUT.  It featured external presenters from Qld Health (Mark Sanderson), AARNet (Don Robertson) and Cisco Systems (Keith Sinclair) on Day 1 along with updates from each university present (Day 2) sharing their practices and learnings from providing (or planning to provide) after hours support coverage for IT services.

Nicky McCallister from QUT also presented on their experience collaborating with Griffith University to jointly provide extended Help Desk services.

Presentation slides are available at QUESTnet Documents. This workshop was sponsored by QUESTnet.

Internet Charging and Traffic Management Workshop 4-5 February 2008

This two day workshop was conducted at QUT.  The program featured formal presentations from AARNet (Rob Ewin), Griffith University (Thomas King), QUT (Peter Kurtz), RMIT (Tony Reid) and UQ (Simon Rose) along with reports from each university present on their Internet charging practices and/or plans.

There was a strong representation of non-QUESTnet member universities at the event (26 universities in total), reinforcing the keen interest in managing Internet associated costs in the university environment.  A spreadsheet comparing the practices at each university present was compiled by Ross Gorham of QUT and made available.

Presentation slides are available at QUESTnet Documents. This workshop was sponsored by QUESTnet.