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Welcome to QUESTnet 2014

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This year's conference is hosted by Queensland University of Technology.

Queensland Education, Science and Technology Network (QUESTnet) is the Queensland regional component of the Australian Academic and Research Network (AARNet). The QUESTnet conference is an annual event aimed at ICT professionals who work closely with network technologies. A key focus of the event is to provide an opportunity for delegates to develop their professional and technical knowledge and to gain an appreciation of key strategic issues underpinning the development, deployment and maintenance of national and international telecommunications networks.

This years theme is “Transforming Outcomes for the Real World”.

Preparing students to be work ready and delivering research that is ‘production’ ready making the best use of all the digital resources available is the new normal for universities. What is defining value of the IT organisation in this paradigm? What are the ranges of technologies, how are they optimally managed and what skills are required of the people?

The subthemes are people, process and technology.

The commoditisation of many technologies has led to a dichotomy in the contemporary IT workforce. Technical skills are less applied to the operation of individual elements and more applied to the complex integration required to keep all systems operating and all people connected around the clock. Contract and service management are rising in importance. QUESTnet 2014 will be a forum to share experiences about workplace redesign, workforce planning, specific skill development programs and training initiatives.

In the hybrid world good process management is the best option for harmonising people and technologies to produce better results. Strong service management processes are critical to ensure all the components run smoothly together and issues are dealt with promptly. Application of standards, well defined reference architectures and converged monitoring and reporting tools all contribute to ensuring the best outcomes for students, academics and researchers. QUESTnet 2014 will be a forum to to hear stories from those who have transformed service management processes to incorporate multiple vendors, complex technologies monitored through single panes of glass and innovative self service portals.

The demands of technology in education and research institutions is increasing and morphing through changing pedagogical delivery and digital experimentation. Network technologies (devices, applications, platforms) are transforming the way people interact with each other. It is more than just a technology revolution that is going on, it is a technology lead social phenomenon changing almost every aspect of our lives. It is allowing for the creation on new and exotic tools improving agility (anywhere anytime) mobility (work from home) and efficiency. This changing landscape brings into play an exciting and complex environment that challenges us to work effectively across the traditional technology-domain based silos. QUESTnet as always will be a forum to highlight innovative uses of technology, successful delivery of complex projects and leading edge implementations of new technologies.


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