Speaker Abstracts & Bios

Speaker Abstract Bio
AARNet Pty Ltd
Don Robertson

AARNet – Meeting a New Era of Change

2008 is a year of significant change in many areas including political, technological, and customer needs. This presentation covers the challenges ahead and how AARNet will meet them.

Topics covered will include political change in areas such as science, the Education Revolution and broadbanding the nation. Technology shifts including web2, HD to the desktop, our move away from volume based charging and a new domestic peering policy. Meeting customer needs with the new AARNet 10Gig access product, the Experimental Network for Researchers, the National Collaboration Network and Evo.

Challenges ahead including national and international connectivity issues, Dynamic Circuit Network tools, end to end performance and energy efficiency/greenhouse emissions.

Don Robertson has been working with AARNet in this role since 2001. He is responsible for all operational aspects of AARNet including the national and international IP network, national optical network and infrastructure projects. Prior to working for AARNet Don spent eight years at CSIRO in a number of roles including managing their 60 PABX national voice network and finally as their national network manager.

Don’s original background was in electronic engineering in Defence R&D and Health Biomedical areas.

AARNet Pty Ltd
Greg Wickham and Ivan Phillips

AARNet3 Architectural and Service Updates

Since the design and implementation of AARNet3 network hardware has evolved to such an extent that it is possible to offer new services across the existing AARNet infrastructure with minimal upgrades. In parallel the networking demands of research groups has altered to the extent that the standard 1 Gbps is no longer adequate or that more esoteric services are required across the AARNet infrastructure. This presentation will cover the architectural changes to the core of the network that has permitted both higher bandwidth member connections and the ability to form VPLS tunnels between multiple endpoints across the network. Showcasing the increased capabilities of the AARNet network an array of new services will be described: 10Gbps member connections; the National Collaboration Network (NCN); and D-EN4R (Dynamic Experimental Networks For Researchers)

Dr. Greg Wickham is the Program Manager, e-Research for AARNet. Working in conjunction with AARNet staff his role primarily is to provide a conduit for researchers to interact with AARNet. Prior to this, he worked in the Infrastructure Development Group (AARNet) and as the GrangeNet Network Operations Manager. At GrangeNet, in addition to maintaining the network on a day-to-day basis, he liaised with the R&E community (both Australian and international); conducted workshops on network technologies; co-designed the GrangeNet II architecture in collaboration with Cisco optical engineers; and provided support for activities that used the GrangeNet network.

Ivan Philips has been working with AARNet since the 2004. He was responsible for the AARNet3 IP network roll out as well as the design, construction and integration of the AARNet National Optical Backbone. Prior to working for AARNet Ivan spent seven years at the University of New South Wales in a number of roles including support, systems administration, networking engineering, network design, systems architecture and project delivery. This was interspersed with stints in commercial industry at NewsCorp and Optus.

AARNet Pty Ltd
Jason Bordujenko

The Video Landscape

This talk will present an update on AARNet's development activities within video conferencing including a summary of the work completed by the MCU Review Group.

It will cover the latest position of HD versus Telepresence products, SD/HD desktop video conferencing and solutions to determine Carbon Footprint savings from video conferencing use.

It will also provide details of the real time communications road show that AARNet will support across 5 states in Sept 08.

Jason is AARNet's National Video Conference Support Manager located in the Brisbane office at the University of Queensland. In Jason's previous role with the Queensland Police Service, he implemented videoconferencing solutions covering the Southern Queensland policing region and performed user support roles in user and desktop administration as well as a variety of system and project administration duties.

Jason's core focus within the Applications and Services team is in the Video area to develop and support AARNet's video conferencing services for the sector.

AARNet Pty Ltd
Maggie Luczynska

The AARNet National Video Conferencing Service

This presentation will promote AARNet’s national video conferencing service, outlining current priorities and longer term project aims.  It will cover AARNet’s booking system, bridging services and new recording/streaming services and quality assurance scheme.

It is also provides a chance to share knowledge, experience within a forum to air your views on video conferencing and arrange for support or the opportunity for site visits to gather information on issues of local importance in the videoconferencing arena for research and higher learning.

Maggie joins the AARNet team from Vantage Systems where she provided support to video conferences and projects’ administration as the Service Account Manager. Maggie has been working in the video conferencing and network field for the last five years inclusive of time working on IP and ISDN video conferencing systems in Poland.

Maggie’s core focus within the Applications and Services team is in supporting Video Conferencing services for the sector by promoting greater adoption and ease of use of the technology. 

Maggie is responsible for AARNet’s current booking and bridging services and is developing a quality assurance scheme.  Maggie is also responsible for supporting AARNet’s own mix of multi-vendor standard and high definition VC rooms and desktop VC solutions.
AARNet Pty Ltd
Tim Rayner

Practical TCP Performance Testing beyond 1Gbps on the AARNet Network

As AARNet prepares to launch a 10 Gbps customer connection, a complimentary project was initiated  to implement an architecture for testing networking throughput at speeds beyond 1 Gbps.

This project consisted of initially connecting a pair of servers back to back at 10Gbps and then adding switches, routers and increasing the distance between end points. The results of these experiments show the impact of server hardware, server configuration and operating system limitations that can affect overall throughput. The results that will be presented are from practical experiments in the real world that will assist users obtain greater efficiency across the AARNet network.
Tim Rayner is a member of the AARNet operations team located in Canberra. He is responsible for the operation of the AARNet network, and technical liason with customers in the ACT. Tim holds a Bachelor of Electrical Engineering and Computer Science degrees from UNSW, and has previously worked as Networks Team Leader at Charles Sturt University.
Peter Meijer

Cabling and Standards for High Speed Networks

10 Gigabit Ethernet is the latest application protocol destined to deliver massive data capability over UTP copper cabling.  Installations are currently underway all around the world.  The use of 10GBE in the data centre and in the backbone is becoming a more common design requirement.

Advances in network integration through IP are allowing the convergence of services onto the one structured cabling system.

The convergence of building services onto a common cabling infrastructure wherever possible is part of the Green Evolution; allowing for more applications with less cabling infrastructure helps lower our environmental impact. 

 Australian and International Standards are working hard to provide generic (non-vendor specific) solutions in cabling infrastructure, data centres and optical fibre installations

In this presentation, Peter introduces some of the ideas and standards compliant infrastructure that is helping to support the high-speed networks needed for appropriate bandwidth delivery.  Data centre cabling is particularly interesting at present with an eye on the best value for money solutions.

Peter Meijer is the Technical Manager for Enterprise Networks at ADC KRONE in Australia and has been a professional engineer in the electrical and telecommunications industry for over 25 years, during which time he has worked extensively on data cabling projects in Australia, throughout Europe and in Asia.

Peter holds the following accreditations & qualifications:

  • Open Registration with ACMA plus endorsements in structured cabling (both copper and optical fibre, aerial and underground installations).
  • Bachelor of Electrical Engineering, CQU.
  • Master of Science (electrical transmission & distribution, UMIST, UK.
  • Registered Communications Distribution Designer with the international BICSI organisation.
  • Justice of the Peace in NSW.

He is an active member of;

  • CT-001  Standards Australia peak telecommunications committee
  • CT1-002 Standards Australia sub-committee on Optical Fibre cabling
  • AS/ACIF S009 Wiring Rules, Telecommunications Cabling, committee member
  • AS/ACIF S008 Cabling Products Telecommunications, Editor of S008.

He is involved in writing and reviewing International and Australian standards on Optical Fibre Testing and in revising the cabling industry reference handbook HB29 for Standards Australia.

Peter conducts technical seminars for the benefit of designers, consultants, installers and IT users in Australia, New Zealand and Asia.  He is also called upon to provide advice on design and special solutions for particular customer applications.

Mark Magill

Safe Campus Solutions
The rise of social networking systems is increasing utilisation of our campus, giving more access and reasons for our users to remain onsite and connected. The campus network is a key asset that is at the very core of the on campus experience. With users remaining onsite for longer, the need for communicating to this community in a time of urgency is developing.

Alcatel Lucent’s Safe Campus Solutions deliver the three critical components identified by best practice- Awareness, Response Coordination and Campus Notification.

Integration of on site systems, campus network and communication systems, in real time, will truly allow a dynamic response, at a time when it is absolutely critical.

This presentation will show the end goal of real time incident response management, exposing the building blocks, systems integration and management using the campus network as the foundation.

Mark Magill is the Product Manager for the Enterprise portfolio including Voice, Applications, IP Network and Security for Australia and New Zealand.

His responsibility is to help promote and create demand for Alcatel-Lucent IP Telephony, Unified IP Communications, Conference and Collaboration Solutions, High End Contact Centre, Network Infrastructure, Network Management and Security Solutions.

Mark has been with Alcatel-Lucent for 2 years and works closely with the global product management and development teams.
Previously Mark ran a national systems integration company in the Alcatel Lucent Business Partner Program since 1999 where he designed voice and network solutions for mid and large enterprise clients.

Mark began his career in Industrial Electronics designing and managing automated process control systems for the manufacturing industry.

Asia Pacific Advanced Network (APAN)
George McLaughlin

Collaborative Infrastructure - Innovation on a Global Scale

Around the world, governments, funding agencies and corporations are working out ways to leverage more effective collaboration.  Whether it is solving the fundamental questions of the origins of the universe; investigating the key remedies to address climate change; predicting natural disasters and extreme weather events and implementing mitigation that can save lives and reduce damage, or how to maximise the return on investment from new collaborative infrastructure for innovation  - none of these can any longer be undertaken by any one group, country or even

The Internet is now being used for things it was never designed to do, with many consequential impacts. There are a number of (coordinated) initiatives looking at what might replace it.

More innovation is now being undertaken in industry, commerce and business. There is a whole new set of drivers associated with the massive uptake of social networking and a level of global participation on a scale never before experienced, and not so long ago was never anticipated.

The telecommunications sector, which underpins much of the current innovation, continues to change rapidly, with massive uptake of mobile web2 services, at speeds of 10's of Mbps per user, likely to be key drivers for new services and business models.  More new and upgraded
undersea cable capacity will be deployed in the next 3 years than in the entire life to date of the telecommunications industry.

This presentation will cover various aspects and impacts of collaborative infrastructure initiatives, particularly intercontinental ones, and cover actual or potential Australian involvement. as well as some examples involving Australian innovation.

A chemist and crystallographer by training, George McLaughlin drifted into computing and then networking by being in the wrong place at the wrong time. He lead AARNet from 1997, overseeing the sale of the commercial customer base to Telstra, AARNet's incorporation as a company limited by the shareholding of its university and CSIRO members, and
positioned it as a lean-staffed company with a highly respected international reputation for innovation in advanced communications and services.

He is a former recipient of the Sir Ernest Fisk and the ATUG Chairman's awards for services to the Australian Telecommunications Industry. He served on Richard Alston's Broadband Advisory Group; is a board member of the International Education Equal Access Foundation (IEEAF); and has been elected as a Fellow of the Royal Society of Chemistry. 

He has been Vice Chair of APAN (the Asia Pacific Advanced Network) since 2003. In 2006 he parted company with AARNet and now holds several roles including assisting the European Commission with developing an Applications and Collaboration Framework for the Trans-Eurasian Information Network. (TEIN2) and leads feasibility study into the potential for expanding the next phase of TEIN to cover the countries of South Asia.

Asia Pacific Network Information Centre (APNIC)
Cecil Goldstein

APNIC BoF – IPv6 – Are you the chicken or the egg???

As the available IPv4 address space depletes, your organisation will need to find a solution to deal with this challenging situation and maintain your business growth and operation.
IPv6 is currently considered to be the only comprehensive long-term option mature enough to fulfill this need. But, who needs to take the first step – you or your suppliers or clients?

In this session will look at the facts about IPv6 and consider:

  • What is happening to IPv4?
  • What really is IPv6?
  • Why do we need IPv6?
  • Why should I deploy IPv6?
  • How do I deploy IPv6?
  • Current policies and discussions
  • What should I do now?

In addition, we will discuss the move to 4-byte AS numbers and how this transition will take place

Asia Pacific Network Information Centre (APNIC) is one of the five Regional Internet Registries currently operating around the world. It provides allocation and registration services for Internet address space (IP addresses and AS numbers) which support the operation of the Internet globally. APNIC represents the Asia Pacific region, comprising 56 economies. For more information, visit www.apnic.net.

Australian Catholic University
Stephen Walsh

Making Servers Dance to Your Tune with Puppet

Puppet is a system administration framework, written entirely in Ruby and capable of scaling from managing symlinks and Subversion checkouts in your home directory up to managing networks of hundreds or thousands of machines. It reframes the management problem, talking about resources like users, hosts, and packages, instead of the contents of files like /etc/passwd and /etc/hosts. Puppet handles translating these resources to the appropriate file contents or commands, using what is called "Providers" for supporting a given platform or application. This higher-level resource layer makes the management problem drastically easier, allowing you to focus on how to configure and manage your services, rather than the intimate details of each individual application or operating system.

Puppet also provides the ability to specify the relationships between resources, so your services can automatically restart themselves if their configuration files change or their packages are upgraded, and you can have event cascades through your configurations as each resource responds to updates in its dependencies. Rather than using imperative scripts to do its work, Puppet configurations are declarative specifications that are meant to always reflect the current desired state of your network, and these configurations are checked frequently to guarantee that alignment.

Stephen will explain how to get started with the Puppet system, including basic layout of Configuration files, adding and expanding on the configuration level, as well as demonstrating how you would use Puppet in both a deployment scenario as well as deploying a patch set to a running web server.

Stephen is a Red Hat Certified Engineer in the Systems Team of the Infrastructure Services Group at ACU, and is responsible for the Web and Linux systems of the University.

As well as the day to day administration of the Linux systems, Stephen is also responsible for ACU's Xen virtualisation environment, which is used for everything from Web Development systems right through to researching new technologies, as well as providing a rapid R&D platform for testing new web platforms and emerging technologies.

Outside of ACU, he is Vice-President of Linux Australia, a peak body for Linux User Groups though out Australia as well as a member of their Systems Administration team, and was the Networks and Technology Manager for Linux Australia's 2008 Annual Conference, linux.conf.au, the largest open-source related conference in the Southern Hemisphere.

When not spending far too much time infront of a computer, Stephen enjoys getting outdoors, riding his mountain bike, hiking or reminding his wife what he looks like.

Australian Catholic University
Wil Daniels

Making a Mountain out of a Molehill - We Just Wanted to Automate Installation of Eduroam

ACU recently undertook a redesign of their wireless network with the aim of providing an easy a secure wireless network for students and staff, whilst retaining security and simplicity. As more and more staff purchased and were provided laptops, the strain on supporting the wireless network and configuring client devices. The student wireless LAN had been in production for more than 4 years, and during its first implementation, security was based merely on VPN tunnelling. This method was the easiest and quickest way to implement a wireless network when first implemented, however as went by, sophisticated security standard have emerged and wireless security can be achieved by configuring the wireless LAN itself.

Since modern day computer Oses already included support of secure networks, it was decided to upgrade the existing wireless network to a new network that moved the security of the connection to the AP, rather than relying on the enduser's laptop.

Wil is the Manager of the IT Infrastructure Services Group at ACU. His department is responsible for the management, operation  and development of the University's IT Infrastructure that includes networking, telecommunications, security and server systems.

Wil has been with the University since 1993 and since then has been overseen many of the IT Infrastructure changes in the University that include the adoption of IP Telephony, Lotus Notes and now the adoption of convergent Microsoft  technologies that include Sharepoint, ILM and Exchange 2007.

Australian Communications & Media Authority
Kevin Sutherland

Communications Convergence and Regulatory Challenges

The communications industry globally is undergoing major change as new technologies are adopted, leading to an increased convergence of services.
Government faces the challenge of administering a regulatory framework that is responsive to emerging technological developments while allowing new services, industry development and competitiveness to grow.

At the same time, government must also maintain services that are in the public interest, such as emergency call service access; law enforcement and national security arrangements over IP-based networks; privacy and security safeguards; content standards over internet video-streaming and television; and informing consumers about communications technologies and services. 

The convergence of technologies and services is creating new issues for consumers, industry and regulators as many of the previous boundaries between services are eroded. This is leading to greater choice for consumers, but also new challenges for industry and government.

The Australian Communications and Media Authority is a statutory authority within the federal government portfolio of Broadband, Communications and the Digital Economy. ACMA’s responsibilities include promoting self-regulation and competition in the communications industry, while protecting consumers and other users; fostering an environment in which electronic media respect community standards and respond to audience and user needs; managing access to the radiofrequency spectrum; and representing Australia’s communications interests internationally.

This presentation will provide an overview of the converging communications environment in Australia, and of ACMA’s roles, responsibilities and challenges as a converged regulator in that environment. The presentation will close with an overview of ACMA’s research interests and their importance in ACMA’s commitment to be an evidence-based regulator.

Prior to working in regulation of communications, Kevin had a long public-sector career in the design, development and testing of a wide range of communications and information systems.  Upon joining the Australian Communications Authority in 2000, he worked in the areas of technical standards and compliance for telecommunications customer equipment, and later in codes and standards for network performance.  A key activity at that time was the development of the standards for deployment of xDSL services in Australia.

In July 2005 Kevin took up the management of the Communications Engineering Section in the Australian Communications and Media Authority which was created at that time through the merger of the former Australian Communications Authority and Australian Broadcasting Authority.  This role provides for the opportunities as well as challenges to learn about and develop practical regulatory approaches, where required,  for emerging  technologies, products and services in the converging digital multimedia ICT environment.
Australian National University
Andrew Howard


ANU Researchers participate in a range of global collaborations which increasingly require access to high bandwidth network capacity nationally and internationally.

This presentation provides an overview of the international R&E networks and reviews the capabilities national R&E networks are now delivering to support the emerging data requirements underlying high end collaboration, the “big sciences” and national research capability.

How Does our Current Capability Compare with Other National Research and Education Networks Around the World?

ANU Researchers participate in a range of global collaborations, which increasingly require access to high bandwidth network capacity nationally and internationally.

This presentation provides an overview of the international R&E networks and reviews the capabilities national R&E networks are now delivering to support the emerging data requirements underlying high end collaboration, the “big sciences” and national research capability.

Andrew joined The Australian National University in 2006.

Andrew has worked in a variety of roles and has many years of hands on technical, diplomatic and logistics experience covering a wide range of standard and bespoke technologies, languages and applications within Industry, Government and Academia  nationally and internationally.

Andrew participates both individually and as a representative of the ANU in a number of international groups and forums including: Internet2 BigVideo working group, Internet2 Joint Techs, Asia Pacific Advanced Network (APAN) Program Committee, APAN Medical working group, APAN High Definition video working group, APAN Network Engineering group, Microsoft Research and the OpenPodcast group. 

His current roll as Manager Advanced Communications Research within the Networks and Communications group of The Australian National University sees him
informing the evaluation, development and implementation of  contemporary communications facilities to ensure ANU staff and students enjoy access to a converged campus network which supports world class teaching and research.

For fun, Andrew enjoys full contact martial arts, combat pistol shooting, riding his Harley Davidson and collecting tattoos.
Australian National University
Roy Meuronen

ANU Digital Television & Media Services Update

Over the last few years, the ANU Digital Television Service has grown from a modest pilot project, to a production replacement of the old analogue system, to what it is today.

This presentation will describe both the story so far, and our directions and challenges for the future.

We will cover the system end to end. The replacement of satellite dishes, the development of new streaming appliances, network design, right through to a range of viewing options

Roy has worked in a system administration role for over 19 years in the government, private, and more recently, higher education sectors. Initially involved with Unix systems, he has been working full-time on networking and communications for 6 years.

His current roll as Manager Converged Communications Services within the Networks and Communications group of The Australian National University sees him finding ways to implement innovative communication technologies such as Unified Messaging; Video Conferencing; and Digital TV reticulation, over a large, converged campus network.

For fun, Roy plays volleyball, races radio controlled cars, and occasionally rides his mountain bike. His qualification is in cartographic drafting, and he used to colour-in for a living.

Nathan Tallack

How to Guarantee the Availability and Performance of your Wireless Network

No matter if you are deploying a small office network of a handful of access points, or a multi campus enterprise deployment of hundreds of access points, the fundamental rule is always the same.  Deploy something that is guaranteed to work and stay working.
This presentation will focus upon the tools and techniques used for designing and deploying a wireless network that you can guarantee is going to work even before you put it in.  It will explain how you can validate what you have installed so that you can receive ongoing support from your vendor.  And most importantly, it covers the most common challenges faced by the engineers that need to support the deployed wireless solution, and how you can guarantee its ongoing availability and performance in today’s hostile wireless environment.

Wireless survey and analysis software products (including AirMagnet) will be the tools, and 3Com’s latest enterprise wireless products will be the platform.  This is a real world presentation for people wanting to deploy real world solutions.

Nathan has been with CBO for 5 years, and has more than 10 years experience in the enterprise communications space.

While working with CBO; Nathan has been responsible for guiding the company’s’ adoption and direction for emerging technologies.  This has seen him lead the design of enterprise wireless policy for government departments, work with key enterprise wireless vendors in the design and implementation of their wireless products and services, and lead the design and development of enterprise wireless solutions in the public and private sectors.

Some of these enterprise wireless solutions include the largest Cisco mesh deployment in the southern hemisphere, 3Com’s largest enterprise wireless deployment in Australia, and more recently the largest Cisco 802.11n deployment outside the USA.
Charles Sturt University
Philip Roy

Sakai Implementation at CSU

In early 2008 CSU Interact a new online collaborative scholarly environment based on Sakai was rolled out across the Charles Sturt University for learning and teaching. CSU’s implementation of Sakai, an online collaboration and learning environment, provides an integrated, enhanced and evolving learning environment for on and off campus students. CSU has tied Sakai to it’s back end student systems so that all cohorts of students in every subject have access to the new learning environment. This presentation will describe the implementation of Sakai at CSU. Including:

  • What is Sakai;
  • The Sakai community;
  • Why did CSU select Sakai;
  • CSU’s enterprise approach to implementing Sakai;
  • The technology and architecture of Sakai;
  • Sakai interactive teaching and learning tools;
  • CSU Interact – implementing Sakai at CSU.

After working as an academic in the School of Computing and Mathematics, Phil has recently been appointed as Director Operations, within the Division of Information Technology at CSU. Phil has 14 years experience in the IT industry across a range of sectors. He has worked in network and information technology infrastructure support in Media, Medical and Educational sectors, as well as running his own IT consultancy business.

Phil is an experienced networks and data centre manager, with his specialty being the monitoring and measuring of IT services and infrastructure.

Peter Elford

Universities at the Edge

The education landscape is changing rapidly, so universities need to be more agile and responsive as competition increases both locally and globally.  Institutions are having to choose to focus on either teaching or research; broaden their reach through Internet-based course offerings to remote as well as on-campus students while seeking to reduce their costs and meet increasing student demands for extensive use of ICT in all aspects of their living and learning environments.  In order to meet these demands, and to allow a degree of autonomy for faculties in their service functions, a new service model is required.  In this presentation the tensions between the educational and the technology demands will be debated and a picture drawn of what the new service model will look like; what can be done with the network today; and what can be done in the future.

Peter Elford is a fifteen year veteran at Cisco Systems and as the Public Sector Systems Architect is responsible for articulating an
architectural approach to how networked technologies can provide positive outcomes for Australian public sector organisations. Before
taking up this position in early 2007, Peter held roles as the Federal Region Manager, responsible for Cisco's engagements with the Australian Federal sector, as a Corporate Consulting Engineer working on residential broadband solutions and a range of activities related to network security, and as both a Technical Marketing Engineer and Systems

Prior to joining Cisco Systems in February 1993 he worked for three years at the Australian Academic and Research Network (AARNet), where he had responsibility for much of the hands on engineering for the embryonic Australian Internet. Peter holds a BSc (Hons) from the Australian National University.

Vanessa Sulikowski

Web 2.0 Collaboration

With the advent of Web 2.0 user-centric collaboration the way we communicate is changing. We are seeing a merge of consumer world collaboration and organisational communications and an increasing shift from thick-clients to thin WebTops. There has also been a dramatic increase in hosted SaaS (Software as a Service) application delivery.

This is creating a need for ubquitous access to collaborative workspaces everywhere, everytime just like is possible from applications like Facebook anywhere you can connect to the web. These collaborative workspaces need to be open, on-demand, everywhere, everytime and inclusive. This session will explore the collaborative changes occuring, the implications and solutions to bring together internal communications networks and the public domain environment to achieve Web 2.0 collaboration everywhere and everytime.

Vanessa Sulikowski has been working in the Networking industry for the past 15 years, she joined Cisco in January 2001 as a Systems Engineer. For the past 7 years Vanessa has specialised in designing and implementing Unified Communications Solutions.

She is currently a Unified Communications Consulting Systems Engineer for the Asia-Pacific Region. She has presented at many Cisco and Partner industry events in the last few years such as Networkers in Australia, Korea and in Europe. Vanessa holds a Bachelor of Information Science Honours degree from the University of Newcastle and has achieved Cisco Certified Internetworking Expert (CCIE) Voice.

CSIRO Australia Telescope National Facility
Dr Shaun Amy

Using Global Networks to Transform High Angular Resolution

Science (particularly astronomy and particle physics) is well positioned to benefit from recent advances in global network connectivity. Significant increases in bandwidth and the implementation of network technologies such as "lightpaths" have the potential to influence the way that research is conducted.

e-VLBI (electronic Very Long Baseline Interferometry) is now able to
achieve results in a matter of hours, rather than in weeks or months by streaming the data in real-time to a correlation facility.

This presentation will outline recent upgrades to the Australian VLBI
Array and give an overview of recent e-VLBI observations performed using radio telescopes in Australia and Asia with the data being streamed across the network and correlated in real-time.

Some of the problems associated with sustained long-haul high-bandwidth data transmission and possible solutions will also be discussed.

Dr Shaun Amy leads the Computing Infrastructure Group at CSIRO's Australia Telescope National Facility where he specialises in the design and implementation of networks and systems to obtain optimal throughput on high-bandwidth, long-distance networks.

Shaun has been involved in research and education networking for most of his professional career.  He represented CSIRO and played an active role in the design of AARNet2 in the late 1990s.  He is often asked to provide advice to various CSIRO network projects and continues to work closely with AARNet.

Holding a Ph.D. in Astronomy, Shaun is in the position to understand the needs of researchers when developing solutions to their connectivity problems.  As time permits, he attempts to maintain active participation in the professional astronomy community.
Stuart King

Living in the Connected Era

Change is happening. In a few short years we have moved from email, the internet, instant messaging. Our customers lexicon has evolved to Yahoo, Google, Youtube, My space, Facebook, Twitter and the list goes on. In the early days of the internet we searched for information today we produce and upload our information into the internet cloud. It is about being seen and heard.

In turn this has driven an explosion in connected devices and lead to the “always on” generation.

The increasing torrent of information that people upload, download and share is flooding not just the internet but the intranets that need to access it. Data and the way people want to interact with it is outgrowing our capacity to manage it. The always on generation draw no boundaries they are demanding usability that is seemless between the external web and internal networks.

Dell has been very focused on designing servers, blade servers and storage technology that is scalable, modular, industry standard allowing our enterprise customers to grow their capacity in-line with the demands of the Connected Era.

But the “Always on Generation” are also the “Regeneration”. They are driving the Green movement. Dell is leading the way with reduced power consumption ,more advanced cooling, virtualization technology and its unique Energy Smart technology that will allow you to handle a lot more capacity at a fraction of the cost.

During his 10 years at Dell, Stuart has built a reputation as a leading commentator on the impact of mobile computing and the rise of  the connected era. Together with his extensive experience in the Enterprise systems area he is well placed to speak about the emerging trends that impact the way people access  the web, share and consume data and the added complexity this adds to the design of enterprise systems.

Stuart is a Passionate Environmentalist and self confessed techno geek…he is also a key spokesperson for Dell’s environmental programs in Australia.


Department of Innovation, Industry, Science & Research
Rhys Francis

Research Infrastructure – Investing in People and Resources

The establishment of the new Departments of Innovation, Industry, Science and Research (DIISR) and of Employment, Education and Workplace Relations (DEEWR) has been accompanied by major changes in responsibilities for some Government policies and programs.  One of the more significant changes impacting on the higher education sector is the shift in responsibility for science, research and research infrastructure to the Innovation Department. 

The team responsible for implementing the National Collaborative Research Infrastructure Strategy (NCRIS), including Platforms for Collaboration and eResearch policy, is continuing to work with the higher education sector and broader research community on matters relating to research infrastructure.

The Research Infrastructure Branch has also assumed policy responsibility for the Square Kilometre Array (SKA).  Australia is one of two contenders that remain in the bidding for the $2 billion SKA project, the other being South Africa. The Minister for Innovation, Senator The Hon Kim Carr, is very supportive of Australia’s bid and recognises the enormous scientific and economic impact of the SKA being sited in Australia. Of interest to CAUDIT in particular, will be the huge investments in domestic and international telecommunications infrastructure associated with the SKA and the demand for skilled people to run these networks.

The implementation of the NCRIS capabilities continues and a review of the NCRIS Strategic Roadmap is being finalised to provide an assessment of Australia’s infrastructure requirements, taking into consideration NCRIS infrastructure investments to date, recent developments in research and changing priorities which have occurred since the Roadmap was first developed.  A Strategic Roadmap Exposure Draft will be released in June for response by mid-July.

Minister Carr is has stressed the need for Australian researchers to become more international in their outlook.  He sees high quality research providing considerable public benefit, as well as driving innovation across the economy, particularly in the industry and business sectors.  The Minister has instituted the review of the National Innovation System to gauge the coherence and effectiveness of existing Government support for innovation.  It will also develop a set of national innovation priorities to complement the national research priorities, ensuring the objectives of research programs and other innovation initiatives are complementary.  The expert panel, chaired by Dr Terry Cutler, is expected to provide a green paper to the Government by the end of July 2008.

Rhys completed applied mathematics at Monash University and his Ph.D in computer science at La Trobe University, to start his working career as a software engineer with Varian Techtron.  He then returned to La Trobe University for a decade teaching and researching parallel and distributed systems, and pursued the development of a sophisticated architecture simulation system able to explore the relationship between parallel architecture features and application performance.

In 1990 Rhys moved to CSIRO, the Australian Government's national applied research agency, to develop high-level application languages and algorithms for advanced modeling and simulation problems.  He was subsequently appointed as a Research Program Manager in 1994 to establish a research group focussed into electronic document technologies which led to many projects including: electronic record keeping in government, e-commerce in the wool industry, and resource discovery and advanced information products in the manufacturing, construction, finance and media sectors.

Appointed as CSIRO's ICT Sector Leader in 2001, Rhys helped articulate a strategy for ICT research across all of CSIRO, adopted by the Board in 2003 and then joined the management team that established the CSIRO ICT Centre.

Since 2004, first as the Program Manager for the Australian National Grid and the CSIRO Director for High Performance Scientific Computing, then as the NCRIS Facilitator for the Platforms for Collaboration Capability and now as the Executive Director of the Australian eResearch Infrastructure Council, Rhys leads the establishment of eResearch services that can support Australian world class and priority researchers and research teams (see www.pfc.org.au for details).

Divine Word University
Chandana Silva and Gordon Howell

PNG Academic and Research Network (PNGARNet)

A national PNG academic and research network (PNGARNet) based on satellite links is currently being established.  The initial stage of the project will link 6 universities and 2 research institutes on 21 sites.  The leed institution for this project is Divine Word University, which has been utilising satellite links for internet data for the past 2 years.  The establishment of a national network will provide cost-effective electronic digital communications and high speed internet access, between the member institutions.

In a nation with in excess of 800 language groups, the social networking and research possibilities are enormous.

Within PNG this project has generated considerable excitement within the media, and the possibilities of utilising the PNGARNet model to address the communication issues faced by PNG health sector is already being discussed.

Chandana Silver has been the IT manager at DWU since 2003. During this time DWU has deployed a campus network based on fibre backbone, structured cabling, with both satellite and terrestrial internet links.  During this time DWU has become the led institution on initiatives such as PNGARNet and the national student administrative system.

Dr Gordon Howell is a technology consultant to Divine Word University (DWU), and has designed and overseen the network and technology infrastructure since 1999.

He has had in excess of 20 years experience within education and technology management; include roles at the University of Queensland and Australian Catholic University.

Dr Howell has provided consulting services both within Australia and PNG for high quality, sustainable IT solutions. His particular area of interest is appropriate technology deployment supporting the learning paradigm of social constructivism.
Eckermann & Associates
Robin Eckermann

Going Green Gracefully

Robin has been a passionate advocate for the socio-economic benefits offered by broadband for some 15 years now.  However, only in recent years has the threat of climate change come onto the radar as one of the most serious threats ever to face humanity.  Having three grand children has sensitised him to the responsibility of the current generation to become better custodians of the planet.

Robin will summarise the threats that are posed by climate change, and the recommendations of the world‚s leading scientists in terms of the action that needs to be taken to avert the most serious of consequences.  Changing lifestyles and applying technology figure prominently in these recommendations.

Robin will then take an entertaining look at the way in which broadband has begun changing lifestyles - leading into a discussion about the state of Australia‚s network infrastructure and the major investment challenges that lie ahead if Australians are to have access to the best that technology can offer.

To bring the two themes of the talk together, Robin will look at some of the ways in which broadband and ICT more generally can be exploited to help address the challenges posed by climate change - featuring ideas presented by the winners of the Telecommunication Society‚s "Broadband for Environmental Sustainability" Challenge in 2007.  This challenge will be repeated in 2008.

After more than 20 years as an IT professional, Robin Eckermann discovered broadband in the early 90‚s and became convinced that the world sat on the threshold of a communications revolution that would transform the way that people would work and live.

 From 1996 he led the establishment of what became recognised as one of Australia‚s most advanced broadband initiatives - TransACT‚s fibre-to-the-kerb network - delivering triple play services (phone, video and data) to tens of thousands of users in Canberra since 2000. More recently, he has been involved in leading edge broadband infrastructure developments (especially fibre-to-the-building) throughout Australia and abroad.

Robin has been an Adjunct Professor in network & communications technologies, business models and project management at the University of Canberra since 2005.
Craig Harrison

Network Access Control: Hype and Reality

With the increasing importance Network Access Control (NAC) plays in an organisation’s overall network security posture, the purpose of this presentation is to explain how to take an open-architecture, standards-based approach to NAC and the challenges associated with it. It also outlines the differences along with pros and cons of the various technical approaches on the market. Followed by a discussion wether a security technology like NAC can provide efficiency optimization for a network operation.


FORCE10 Networks
Mark Jackson

Green Data Centre Design from a Networking Point of View

As server microprocessors become more powerful in accordance with Moore’s Law, they also consume more power and generate more heat. Similar geometric improvement in disk storage technology has driven rapid growth of online data, using mass storage systems that often consume as much power as the servers themselves. With the rapid growth in computing power and storage capacity, typical data center power consumption (kWh) and power density (kWh/sq. ft.) are both spiraling upward, placing a strain on many existing data center power distribution and cooling systems.

This has resulted in the cost of powering the DC to be as high as 25% of budgets. With technologies like virtualization, network automation and 10 GbE proliferating, it's unclear how these technologies impact power consumption. This session will explore how enterprises can leverage new technologies to contain spiraling power costs while serving business goals.
Griffith University/
Heath Marks

Mobile Staff Productivity Project

The presentation will discuss the Mobile Staff Productivity Project, a collaborative project between Griffith University and QUT funded through DEEWA’s (Department of Education, Employment and Workplace Relations, previously DEST) workplace productivity program. The project’s goal is to boost staff productivity through the use of mobile technologies and practices.

The presentation will provide an overview of the project, its deliverables, the project approach of research, mobility framework and the project’s six trials which are; roaming using smart- phones for real-time data access in the field; training to improve uptake of video conferencing software; a shared ownership model of notebooks and smart-phones; Unified Communications software for virtual team work; provide real-time support for mobility to Tier 1, 2 and 3; and smart meetings by using technology to reduce paper. The presentation will conclude by giving an outline of the project’s anticipated outcomes.

I hold a Bachelor’s degree in Information Technology, Masters of Technology Management and an MBA from Griffith University. In addition I hold the following industry qualifications, Oracle Certified Practitioner, Prince2 Practitioner and the ITIL version 2 and 3 (Foundations and Practitioner).

I have worked for Griffith University for the past 10 years and have held many roles which include. System Administrator, Principal Database Administrator and  ITIL Process Officer. More recently I have taken on the role of Business Analyst for a Griffith and QUT collaborative project called the Mobile Staff Productivity Project.
Griffith University
Kevin Grant

IT Maintenance, Scheduling and Coordination.

As IT systems, applications and infrastructure grow in complexity and as organisations come to rely on these systems for their very existence maintenance becomes more of a priority. However, increasing reliance means that balancing the opposing needs of keeping the systems up to date, bug free and as secure as possible with the organisations growing need to have the systems available around the clock becomes more of a challenge. It is no longer acceptable, from either a business or IT management point-of-view, to perform maintenance in an ad-hoc manner, whenever the administrator has the time or the inclination.

Organisations generally plan their business activities well in advance. For example, pay cycles, end of year processing and legislative reporting. If they don’t already, organisations will soon expect the same rigour from their own IT departments.

This presentation will discuss how ICTS at Griffith University manages its maintenance schedule. It will include:

  • A brief description of the situation in the ‘old days’
  • Why we manage our schedule in the way that we do;
  • How we liaise with university staff (both general and academic) when preparing the schedule for the following year;
  • How we coordinate activities to be undertaken in each maintenance window;
  • How and why we communicate the maintenance activities to the rest of the University;
  • How we deal with problems that occur during a maintenance window;
  • Results and feedback from the University community; and
Where to from here? Some ideas for further improvements in the future.

For the last 10 years I have worked at Griffith University either as a Database Administrator (Oracle) or as manager (4 years) of the Database Management Services

team. For the last 4 or so years I have also been responsible for the management and coordination of the University’s IT maintenance schedule including preparing the schedule for the following year, coordinating all maintenance window activities including resolution and escalation of issues and communicating maintenance activities to stakeholders. Before Griffith I spent time as a general duties Police Officer in Rockhampton QLD. I hold a Bachelor of Information Technology from Griffith University.
Griffith University
Malcolm Wolski

Electronic Waste – What is It and Where Do I Put It?

Question : What contains lead, cadmium, chromium, mercury, nickel, zinc, tantalum, indium, vanadium, terbium, beryllium, gold, europium, titanium, ruthenium, cobalt, palladium, manganese, silver, antimony, bismuth, selenium, niobium, yttrium, rhodium, platinum, mercury, arsenic, silica and fire retardant plastics?

Answer : Your desktop PC & monitor

Find out why governments and environmentalists are getting excited about electronic waste.

Malcolm Wolski is Associate Director, Information and Computing Technology Services at Griffith University where he manages the University's Research Computing Services unit.

Malcolm worked with Dell Computers Australia to hold the first e-waste Collection Day in Queensland which was held on campus at Griffith and also undertook a research project on behalf of CAUDIT to look for e-waste solutions for the University sector. In 2006, Malcolm worked with the Natural Edge Project (TNEP) and Dell Computers Australia, to publish learning materials which introduce and discuss the challenges of e-waste in our society.

Malcolm has an active ongoing role in Griffith   University's e-Waste Research Centre (   www.griffith.edu.au/ewaste ), is a  member of the Information and Communication Technology Services Sustainability working party and is also on the University-wide working party on sustainability.
Bruno Pisano
Google@School: Bringing Google Technology on Campus

From students to the faculty and alumni – What does Google technology have to offer your university? Google Apps for Education along with Postini allows universities to deliver a scalable, reliable and compliant collaboration platform whilst allowing them to stay focused on what matters most – providing core education services.
Hear about how universities are using Google’s hosted software to increase collaboration among professors, enhance group learning, and make it easy for distributed students and staff to track same-page assignments and projects from any place. Google Apps for Education and Postini come without the burden of purchasing expensive infrastructure and software, not to mention the ongoing maintenance, security and compliance requirements.

As HEDLOC™’s co-founder and Director, Bruno Pisano guides the company’s strategic direction and drives its financial performance. He brings over 15 years of experience in enterprise IT solutions delivery for both commercial and public sector customers. His focus is on ensuring customer success by delivering software solutions that provide true business value.

As a former senior sales executive at Mercury, Mr Pisano is most recognized for driving Mercury’s hyper-growth phase in both commercial and government sectors from 2000 to 2005. With his solutions-oriented approach, he secured the strategic business of many enterprise customers such as Westpac, Vodafone, Qantas, Citibank, Travelex, Department of Defence, Australian Taxation Office, Australian Customs Service, Australian Federal Police, Reserve Bank of Australia, ComSuper and the Department of Employment and Workplace Relations. He also established strategic business relationships with key partners including IBM Global Services, Accenture and CSC to drive results for Mercury and their customers.

Prior to Mercury Mr Pisano was employed by Progress Software where he played an instrumental role in the company’s multi-channel ISV model, where he enabled customers and partners to develop market driven applications. Mr Pisano has also held several senior roles at Allette Systems, Optus and the Australian Stock Exchange, where he began his career.

Mr Pisano holds a Bachelor of Science degree in Computer Science and Pure Mathematics from The University of Sydney and is also a member of the Australian Institute of Management (AIM).

Holmesglen TAFE
Rosemary Burns

Moving Critical Security Functions In-House – the Why's and Wherefore's

Holmesglen is the largest TAFE Institute in Victoria, and one of Australia's most accomplished providers of vocational education and training. Each year Holmesglen delivers over 600 different courses, running across 11 different study areas. The Institute annually attracts over 50,000 enrolments, including some 4,000 enrolments from international students. With all that in mind, Holmesglen Institute relies on a relatively small information technology team to provide support for their faculty, staff and students.

In the past, technology firewall services at Holmesglen Institute were handled by a technology outsourcing provider. This arrangement led to delays whenever security settings needed to be changed. In addition, due to the high volume of regular configuration changes needed to support the large student population, the outsourcing arrangement generated high ongoing costs. As a result, Holmesglen Institute decided to move critical security functions in-house, and look for a new network security solution that would give them more control over the network, be easy to use, and cost-effective.

After a thorough review of vendors, Holmesglen Institute selected Fortinet’s unified threat management solution.
"Fortinet has allowed us to bring our network security services in-house rather than spending money for an outsourced vendor to manage the network," said Rosemary Burns, Technical Services Division Manager at Holmesglen Institute. "A unified security solution works best for us, as we have a relatively small technical team. The FortiGate solution helps us to manage our time, skills and on-going costs more effectively. Because of our Fortinet deployment, we are expecting to save $1.5 million in network security costs over the next three years."
Holmesglen Institute has been able to make substantial budget savings by integrating multiple security functions into the Fortinet solution. The savings have been achieved by reducing costs associated with outsourcing agreements, savings on equipment costs and software licenses, and reduced ongoing support costs. 
More recently Holmesglen TAFE has found a positive roll on effect to other systems and services provided to their growing user base.
Reporting provided by external independent data analysts has shown a dramatic reduction in the data storage growth rate of the College. Analysts have reported a 5000% growth In storage, year on year, from 2000 to 2007. 2007-2008 has shown only a 50% growth.  With the protection provided by Fortinet, Holmesglen TAFE has reduced the amount of unnecessary data being downloaded and stored on their network, such as movies, games, and other content irrelevant to the education being provided by the college.

With constant complaints of students not being able to access computers within the Information Commons due to high usage, Holmesglen TAFE were forced to put monitoring systems in place for reporting the usage of these resources. Since the Implementation of the Fortinet solution, these resources are no longer abused for personal entertainment and are now found to be efficiently used and available on demand.

With over 27 years in the education sector, Rosemary Burns has had broad experience  working in both universities and TAFE colleges. During this time Rosemary has also owned her own business, offering support and consulting for FMIS and project management services. She has also worked as a consultant overseas in the Philippines in 2003 under the auspices of  AusAID/OPCV.

Of the 27 years in Education, 9 of them have been with the TAFE sector. One of her most notable achievements has been the development and management of the Gippsland Education Precinct Project.  Rosemary was appointed as the project manager by OTTE for the development of a high speed WAN spanning approximately 260Kms in the Central Gippsland region.  Working in collaboration with VicTrack, the subsequent WAN delivered internet and services across fibre at a speed of 8GBps to multi sector partners in a physical and virtual ICT hub environment.
Stephen Kingham

Throughput Insights from Certification of a Large Network

The customer complains that the Service is slow, The Network engineer tells the user that the network is under utilised and thus it must be the Server or the Workstation”.  How often have I said the same thing only now after certification of a large data network it turned out that it is the network that is causing slow response!  All the MRTG graphs and SNMP could not detect that the network was causing the problem.  Another similar phrase is from a researcher wondering why the 1/10Gbps network is slow!

This presentation, a case study, gives insights from certification of a large network that could not sustain throughput of more than 50% of the bandwidth ;-(.  The introduction of QoS configurations has complicated the configuration of switches and routers and the queue depths needed to sustain the throughput is what caused the problems.  The vendor defaults were nothing more than crazy.  This presentation shows the tools used to find the problem, why MRTG and SNMP could not see the problem, and the calculations to set up the queues in the QoS configuration.

Stephen Kingham from 1998 to 2006 architected and project managed the VoIP and VIDEOoverIP network used by CSIRO and the Australian Universities. During this time he lead the introduction of VoIP, IP Telephony, VIDEO over IP, and SIP based services. Up to mid 2007 Stephen was a lead Design Engineer on Centrelink's new data network and specialised on the Quality of Service. 

To the present he has been working with The Australian Department of Foreign Affairs on the support and deployment of a world wide IP Telephony network.

Stephen has been in the Telecommunications industry since 1980 and has several tertiary qualifications.  He is also active in National and International forums and was the founding chair and presently the Secretary of the Asia Pacific Advanced Networks (APAN) Working Group on SIP and H.323.
Lan 1
Mark Roberts

Next Generation Networks

bringing the technology of tomorrow into today’s world, whilst preserving the lessons and history of the past.

Next Generation Networks looks at the technology of tomorrow and its use in today’s world.  During the talk, technologies such as Ethernet over Power, wireless technologies such as WIMAX and WIFI, as well as Metro Ethernet will be discussed.  This presentation has a close look at new developments in these fields and how these technologies can be used to maximize productivity whilst minimizing our impact on the environment, giving us the opportunity to preserve the lessons and progress made in the past at the same time

Mark Roberts is the Business Manager of IP Networking at Lan 1. As well as this, Mark also manages Lan 1’s Queensland operation, managing a portfolio of networking products from the likes of Motorola, ZyXEL and TalkSwitch. Mark also specialises on the integration and implementation of Wireless and Broadband products to Government.

Prior to joining Lan 1, Mark worked as the Queensland Manager for Wireless Service Provider Access Providers. Other roles included work as the Queensland distributor for Snapgear firewall systems, the Queensland distributor for Internet Security company Serverbits Pty Ltd, and as the Northern Regional Channel Manager for Intel.

Mark’s 20 years of experience in the IT industry, and his radio knowledge gained from 25 years as an amateur radio enthusiast building radios and antennas has contributed to the success that Lan 1 is experiencing in the converging IP networking and communications market.
Lingnan University
Jeff McDonnell

Are We Up to “No One Gets Fired for Virtualising” Yet?

This talk explores the current widespread adoption of virtualisation in the server, application and desktop environments.  Lingnan University’s (Hong Kong) implementation based on VMWare is detailed, highlighting the expected benefits, myths, roadblocks and current progress.  The positive impact on our Data Centres is also discussed.

Jeff McDonell has now been ITSC Director at Lingnan University in Hong Kong for three and a half years, firstly from 2003-2004, then again from 2007 to today. 

More recently, he was project director for the Monash University based DART Project, previously working on a number of consultancies, including building fibre optic networks in Victoria with VERNet, plus whole-of-university costing of IT services for the University of Melbourne and Monash University.  Prior to this he was ITS Director at the University of Southern Queensland in Toowoomba for 4 years and previously ITS Manager at Swinburne University of Technology in Melbourne also for 4 years.

His early working years were spent at the University of Melbourne in the Education Faculty/ Melbourne CAE, University Computer Services, Veterinary Science and Physiology departments.  He also spent two years in the mid 80s as Southern Regional Manager for the Sydney IT company, Network Computer Services.

His formal education includes a PhD and BSc(Hons) from LaTrobe University, plus an MBA and BSc from Monash University, both in Melbourne.

Richard Wakeman and Roxie Mitchell

Microsoft Live@edu and Exchange Labs Hosted E-mail for Education

Exchange Labs advances the way Microsoft delivers next-generation e-mail. Partnering with Microsoft Live@edu, Exchange Labs gives schools access to Exchange-based hosted e-mail and the full Outlook experience.  Listen in on examples from the field, lessons learned and how we’re adapting and advancing with security, mobility, identity management and integration with on premise directories and Exchange.

Richard Wakeman is a Senior Consultant with Microsoft Public Sector Services and has over 17 years of computer industry experience.  He specializes in building enterprise solutions on Microsoft platforms with an emphasis on Identity & Access Management.  Richard was a Microsoft MVP for Identity Lifecycle Manager prior to joining Microsoft.  He is one of the leaders of the Identity & Access Management community and has designed and created world-class IDA products providing Single Sign-On solutions that integrate with Active Directory. Richard’s primary focus has been on creating unprecedented-scale and highly-acclaimed ILM solutions for the US largest school systems and corporations.
Richard is currently an Exchange Labs Technical Specialist focusing on the Microsoft Live @ edu program.  He provides first-class services and support to educational institutions adopting next-generation e-mail for their students.  His focal points are Identity & Access Management and integration with on premise directories and Exchange Server.

Roxie Mitchell has been an Industry Solution Specialist focusing on communication and collaboration at Microsoft for almost 8 years now. She works exclusively with Higher Education and K-12 customers across the United States, Canada, and other regions. Her current focus is around student, alumni, and faculty messaging and collaboration via the Live@Edu platform. Prior to this role, she was responsible for the information worker suite of products and services (SharePoint, Office 2007, and Office Communicator) for the entire US Education business. She has also been teaching for several years, and is currently an adjunct professor at Montgomery College in Maryland.
Monash University
Penelope Goward and Kheeran Dharwardena

Monash University's Video Communications Strategy: A Unified Communications Solution

This paper will discuss Monash University's video communications strategy. Monash University has campuses throughout Victoria and several internationally, and so collaboration with videoconferencing is central to the life of the multi-campus institution.

The aim of the strategy is the deployment of a unified communications solution to enhance productivity and contribute to the university’s “green” sustainability strategy. Specific outcomes will include high definition (HD) room based systems in all main centres, HD multipoint bridge integrated with AARNET's video network, extensive use of standards based desktop videoconferencing systems and incorporation of a widespread pioneering deployment of Enabling Virtual Organisations (EVO) video collaboration environment.

The paper will discuss the strategy, and how it will draw together high definition endpoints, Lotus Notes, Cisco Call Manager, HD multipoint bridge, the AARNET booking system, and the deployment of EVO in collaboration with AARNet, Australian Research Collaboration Service (ARCS) and the California Institute of Technology (CalTech). Also, the challenges will be described, which include the integration of standards based with immature and proprietary technology solutions. The importance of standards to achieve universal connectivity and prevention of fragmentation for the community, will be highlighted.

Penelope works as a Project Manager in the Information Management and Strategic Planning Unit of ITS. She is heading up a Multisite Collaboration project which includes videoconferencing.

Penelope worked in health and community services for over 20 years; and higher education and IT since the mid 1990’s. More recently she worked at Deakin University in the School of Engineering and IT, as an academic with a focus on education in IT, multimedia, business communications, and academic support to international students.

Kheeran works in the Network Infrastructure Services department of ITS as a Service Improvement Manager. Kheeran is responsible for the network architecture, design and planning and is central to Monash’s VoIP roll-out project and IP telephony services.

Michael Pamphilon

The $100 Multimedia Ready Virtual Desktop – Winner of the 2007 Wall St Journal Award for Innovation in Computing

Education, be that K-12, University or Trade schools have always had a strong focus on 'doing more with less', 'keeping to budget (or below)', watching 'total cost over time', and in more recent times, 'keep IT green', which presents a myriad of challenges to IT leaders.

This matched with recent studies done; showing that the average University computer lab has under 25% utilization, and very limited application usage, is forcing a new look at rationalizing costly and complex desktop deployments.

Ncomputing is the World leading Virtual Desktop vendor, and the only vendor with a true end to end offering - hardware and software.

Ncomputing's Vice President for Australia & New Zealand, Michael Pamphilon, will present an overview of the challenges faced in Education deploying and managing desktops, and then illustrate how Ncomputing’s unique technology overcomes those challenges.

Did you know that the Ncomputing solution can:

  • Reduce your upfront PC cost by over 50%
  • Reduce power consumption and E-Waste by over 95%
  • Reduce management costs by over 80%
  • Reduce the need for power and structured cabling upgrades and installations

Ncomputing has only recently launched in Australia, so we understand that you may not have heard of us. However, it will be worth the time to come and hear why thousands of Schools, plus organizations like CAUDIT, A.N.U, Harvard, Brown and The World Trade Organisation have all started using the Ncomputing Virtual Desktop.

This will be the first time NComputing is presented at a higher education summit in Australia.

Michael Pamphilon the Vice President of NComputing Inc. responsible for the sales and operations of the Oceania region: from PNG, through Australia, New Zealand and the South Pacific. Due to the size of this area, and demand for speaking engagements around the region, Mike’s current postal address is: C/O Qantas Club Lounge.  

Setting up the region’s operations in 2007, Michael has spent the last year and a half talking & consulting with Governments, Educators and ICT professionals about the benefits of the award winning and revolutionary NComputing desktop virtualization solution. Prior to NComputing, Michael held strategic roles in organisations such as APC - the Data Centre company, Alphawest Services and the Singtel Optus Group.

Sajan Paul

Virtual Communication World

Communication has been the foundation of human history. For several years, communication has been evolving from simple analog telephony to digital and the more recent entrant like IP telephony. We are seeing the next wave of IP telephony – Unified communications. Unified communication combines various communication touch points synchronized and linked to the business tools.

Advanced technology innovations dramatically changed the way business is conducted and customer relationship is maintained.  We have seen E commerce and advanced contact centers revolutionizing many companies with the advent of internet economy.  Technology innovations are always aligned with the generational behaviors. Due to this very reason, we will see a complete change in the way business is transacted as generations come and go.  We have seen the web world and its sheer power in the economy today. Businesses, small and big alike, keep their web store-front accessible and more attractive to users.

Virtual world is a first step in attracting the new generation with the social networking and innovative audio- visual communication technique.  Imagine if one can walk into a virtual store-front, talk to the people around you, choose a particular product, and compare it with competitive solutions and finally deciding to buy. Another interesting area is if the communication network is intricately linked to the virtual world so that employees can have virtual multi-media meeting rooms, auditoriums and various facilities, which are in reality, available only if you are in the office. This will save millions of dollars in travel and saves enormous amount of environmental pollutions.

This paper is an approach towards a virtual world solutions and how this prototype can be extended to the communication needs of the current and future generations.

Sajan Paul, in his current role, leads the enterprise core sales engineering team in Asia The core sales engineering team deals with complex network design &engineering, new technology introduction and proof concept labs.

In his previous  role at Nortel, Sajan was  responsible for complex network design in the area of Carrier Ethernet, Voice solution, Converged Networks, Enterprise Networks and Security Implementations. He has written several articles in technology media and print in addition to representing Nortel at various industry forums, seminars and technology round tables.

Sajan, an engineering graduate in Electronics and telecommunication, has been an integral part of the telecom and networking industry for over 15 years now and has been actively involved in R&D, network design and leading several technology teams during his career.
Polycom Global
James Brennan

Go Green with Next Generation Video Solutions

Ways to use a network to minimise the environmental impact; Ubiquitous access, everything everywhere; Green network architectures – more wireless, green storage, green servers, impact of “always-on”

“Using (video) conferencing and collaboration technologies can make a large contribution to the goal of carbon neutrality.”

-          Alan Greenberg, Wainhouse Research

Introduction: A positive benefit of collaborative technologies like visual communications enabling an interconnected world is the ability to reduce the impact on the environment through: The reduction in supply chain time through the iterative cycle from concept to delivery, minimizing time and inefficiency and minimizing ‘waste’ during the process - Less energy required to produce end result Integration of collaborative communications into work practices and process enables cross-functional groups independent of location - Reduces requirement to travel Best practice example of reducing carbon footprint and how it benefits the organization: Customer: case study The technologies to enable collaboration: Latest Video developments, launch of RPX, integration into networks and other applications, on the horizon Converting collaboration to carbon savings: video miles application demonstration Carbon Savings program: Carbon Credit expert: how to make the link between video and carbon credits

James has over twelve years experience in product management in video, telecom and software markets. James joined Polycom’s ANZ team this year to lead the sales engineering team, bringing his global customer experience to the role. 

James relocated from the USA, where he has worked for Polycom for seven years, most recently as Director of Product Management for Polycom’s Video Solutions Group. James was responsible for product management for Polycom’s infrastructure solutions, including voice, video and unified conferencing bridges and his group was responsible for the development of Polycom’s next-generation network infrastructure solutions.

James has an MBA from the University of Southern California and a Master’s degree in finance/business law from Penn State University.

Prior Speaking Highlights Include:
2004 Symbian Mobile Expo
2004 3GSM

2006 Wainhouse CSP Summit (co-located with VON)
Bernard Pailthorpe

Optiportals as scalable visualisation platforms and network drivers

The OptIPuter project (optiputer.net) is a “powerful distributed cyber-infrastructure that supports data-intensive scientific research and collaboration” and is led by the California Institute for Telecommunications and Information Technology, CAL(IT)2 (calit2.net). The primary objective of this project is to closely couple powerful computing, data and display devices by computer networks. This large US project has been a major vehicle for tuning network performance, to support real-time applications. Its user interface, the so-called OptiPortals are the most powerful computer displays available, with a 200 Mega-pixel display installed at UCSD. In late 2007, we constructed one of the first OptiPortal displays in Australia, using an array of 20 tiled LCD monitors, driven by a PC graphics cluster and network manager. The display is 7680 x 6000 pixels (46 Mpixels), so can natively display multiple images from modern CCD cameras (EM, satellites, etc), while users with ordinary desktops can only view thumbnail images.  Current applications include GIS studies of land use, with the display of high definition satellite imagery of northern Queensland now at native resolution.

The Scalable Adaptive Graphics Environment (SAGE) software, developed by the Electronic Visualization Lab (EVL), is an API designed for showing images, movies and remote desktops on the display. SAGE coordinates and displays multiple incoming streams of computer graphics on the display and supports collaborative visualisation environments. The computer cluster has been rebuilt to also use the Rocks 4.3 software and now supports the CGLX (Cluster GLX)  environment,

We will report on our work to extend SAGE so that the display can show native HD video streaming from the network; and on improvements to the user interface. Work currently underway includes the integration of 3-rd party (mostly open source) software applications into the SAGE environment: these include web browsers, Earth3D, and scientific visulisation software (vtk, etc).

A critical requirement of the Optiputer project is access to good and reliable network performance, to ensure real-time results. Test measurements using Network Diagnostic Tool (NDT) servers typically measured speeds in the range of 3-8 Mbps at Australian university sites, with 5Mbps being a common result. These kinds of projects motivate more careful network tuning to deliver x10, and then x 100, improvements in performance. A 5x3 OptiPortal will be on show at QuestNet-2008.

Bernard Pailthorpe is Professor of Computational Science at UQ and CEO of Qld. Cyberinfrastructure (QCIF. Ltd.). He has built up advanced computing research infrastructure over nearly two decades. In 1992 he established Sydney VisLab as a component of the national advanced computing infrastructure, with one of the first labs at the ATP in 1995. He was a member of the team that presented to PMSEC in Dec’94, leading to the establishment of APAC.

During 1999-2000 he was a Director of the San Diego Supercomputer Center at UCSD. There he directed the Interaction Environments research program for the 50-member NSF-funded NPACI consortium, which produced state-of-the-art algorithms and software systems for the analysis of the largest experimental data sets and simulation results. While at UCSD he also was involved in the early planning of CalIT2 and has continued collaborations.

He moved to UQ in 2003; and became CEO of the Queensland’s advanced computing partnership (then QPSF, now QCIF); and has twice won its funding renewals.   Recently he was closely involved in establishing the new NCRIS 5.16 Platforms for Collaboration capability

Gary Schultz

QRNO Health Research Access Project

The HRA Project was established through recognition by the QRNO ICT directors of a need to provide high-speed and reliable network access for university staff & students from hospitals back to their university and the Internet. This recognition came about through increasing requests from university personnel involved in collaborations with hospitals, some examples of which may be

  • researchers needing to move large datasets (say from X-rays or MRI scans) from instrument to data storage;
  • joint staff appointments who require access to both their hospital information systems and their home institution information systems;
  • students who have to access their teaching and learning systems, library databases and email back at their home university.

The current methods of connection were, in some cases, ad-hoc and complicated with low bandwidth. Access to both Queensland Health systems and university systems from the same researcher’s desk required two computers. This project aimed to share and extend existing network infrastructure in hospitals, develop common infrastructure and develop cost sharing and support models.

These aims could also provide benefits to Queensland Health in potential shared infrastructure, consistent processes for dealing with universities requiring access at hospitals, support processes to minimise the impact on hospital help desks and an enhanced experience for clinicians, joint staff appointments and students.

            This presentation will report on the project’s process, progress and products.
Gary is a long serving staff member and former student at Griffith University. His ICT experience is in computer operations, system administration and, most recently, in network project management. In mid-2007 Gary won a secondment to the QRNO to manage Stage One of the Health Research Access (HRA) Project.
Queensland University of Technology
Jamie Lonsdale

QUT’s Business Service Improvement

The Business Service Improvement – Direct Client IT Support Project reviewed QUT’s approach to how direct client and infrastructure support was provided to QUT’s faculties and divisions. The project began in 2006 and continued into 2007. The project delivered some recommendations one of  which was to transition around 100 IT Support and Infrastructure Specialist staff from distributed faculty and divisional based support teams to the central support division of QUT that already provided the rest of QUT’s IT Service functions.
The purposes of the BSI changes are to:

  1. improve consistency and quality in the provision of client services
  2. realise efficiencies in the costs of acquiring, deploying and supporting IT infrastructure  
  3. improve efficiency in the use of staff resources involved in more generic and less complex aspects of client service and infrastructure support
  4. strengthen the IT development role which directly supports discipline specific learning and teaching, and research 
  5. strengthen the community of practice within the university in all areas of IT development, client and infrastructure support
This presentation will provide an overview to delegates on the recent structural changes to direct client IT support at QUT. This will particularly focus on the changes to system and infrastructure administration and further outcomes of the project such as the consolidation of QUT’s distributed server infrastructure. The benefits of this consolidation will be outlined with particular reference to how it relates to sustainability, and more effective use of associated network infrastructure.

Jamie Lonsdale is a Team Leader within QUT’s Information Technology Services department; he leads one of the teams that were created as part of QUT’s restructure of IT support.

Prior to his latest role within Information Technology Services he was the IT Coordinator for Creative Industries Faculty in QUT. He has broad experience with supporting teaching and research systems within higher education with specialised experience in video and multimedia environments.

Queensland University of Technology
Terry Smith

Outsourcing Student Collaboration Services - Google Apps or Microsoft Exchange Labs

Queensland University of Technology (QUT) is providing a basic Email only service to its students on equipment that is nearing its support end-of-life. QUT must decide how it wishes to provide email and more advanced collaboration tools for its students into the future. To this end trials of Google Apps and Microsoft Exchange Labs within QUT’s chaotic sandpit environments are currently being conducted. Students within the Faculty of Law are being offered access to Google Apps and Faculty of Information Technology students offered the Microsoft Exchange Labs. These trials will provide valuable input to assist QUT determine its future Email and collaboration offerings to students for 2009 and beyond. This paper will focus on the following three areas, the process, the technology and QUT’s future direction with regards to collaboration services for students.

The process – Sandpit trials
Information Technology Services wished to facilitate the investigation and trial rather than drive it by seeking Faculties to partner with. These faculties would step up and take lead role in understanding technology offering and identifying opportunities for its use and exploitation within the teaching and learning environment provided to students at QUT.  Getting buy in, management awareness, identifying and informing student participants, getting results and providing feedback to the University are all required to provide useful information to the decision makers. QUT is using a light weight version of its project framework to ensure visibility of all of these activities throughout the trial.

Comparing the Technology
On the surface each offering provides a similar set of applications and services. It’s when you get under the covers the differences become apparent. A brief comparison will be undertaken highlighting these differences and their implications for students, faculties and support staff.

Directions for QUT

Where to from here for QUT?

Terry is the manager of the Network Applications team within Enterprise Information Services at the Queensland University of Technology and has worked in various technical roles within the Department of Information Technology Services at QUT for the past 21 years.

Over the past 10 years Terry’s focus has been on Identity and Access management as a cornerstone for providing high-quality services to staff and students. Terry is currently Project manager for QUT’s AAA project which is developing (as open source: http://esoeproject.org) and implementing a fully integrated authentication and authorization platform for QUT.

Regal Information Technology
Mark Gluckman
Green Theme - The Impact of Storage Virtualisation on Reducing Greenhouse Emissions from Data Centres

Mark Gluckman is the Managing Director of Regal Information Technology Pty Ltd. Mark has a Bachelor of Computer Science and a Higher Diploma in Electrical Engineering (LC). Mark started Regal IT 7 years ago with a team of engineers with a view to offering expert IT consulting services to the government, education and corporate sectors. Regal IT has focused on centralisation, mobility and disaster recovery in the data centre. Specialising in unique technologies like Citrix, Microsoft, Novell, VMware, Compellent and Data domain in which Regal hold the highest level of accreditation. Since its inception Regal IT has run quarterly industry specific technology updates and has been responsible for keeping their customers abreast of new technology, trends and best practice in their area of expertise. Mark, in his capacity as Managing Director of Regal IT has been consulting in the tertiary education sector on data centre server and storage consolidation, disaster recovery and business continuity.

Regal IT has represented Compellent in Australia for nearly 18 months. In that time we have installed 15 Compellent SAN’s. Compellent’s SAN can help companies enhance the efficiency of data storage and overcome the challenges created by rapid data centre growth. With innovative technologies like Automated Tiered Storage, Thin Provisioning and Advanced Virtualization, Compellent can help organizations create a “greener” data centre with a positive impact on both the environment and the bottom line. With a Compellent SAN, organizations can better utilize resources, decrease the need for equipment purchases and consequently minimize the costs of powering, cooling and housing equipment. As a result, Compellent believes companies can significantly reduce total data centre costs while also reducing the environmental impact of running their data centres.

Paul Ducklin

How Green is Your Website?

Society is demanding that infrastructure reduce its environmental impact and meet minimum environmental standards.

If you are an IT manager, this means you need to be able to answer questions such as, "How green is your website?"

Part of your answer will probably involve counting kilowatts, trading in a few CPU cycles which you'd otherwise fritter away on serving up a gratuitous flash animation in return for two lumps of coal which won't need to be burned. But what about your internet greenness? How thoughtful are you to your neighbours, near and far, on the web? Does your website contribute to the environmental pollution with which the internet is currently flooded?

More than 6000 newly infected web pages turn up each day on average (that's one every fourteen seconds), with up to 30,000 on a bad day. The vast majority of these are otherwise-innocent sites which have been compromised-- usually from the outside, via a vulnerability, or from the inside, as the side-effect of a malware infection. These infected web pages allow cybercriminals to acquire believable-looking URLs through which they can entice internet users into trouble. Also, and rather interestingly, the majority of infected websites seem to be using Apache on Linux, not IIS on Windows. So this is an environmental disaster which is being contributed to, and is affecting, just about everyone.

This paper examines the most common sorts of website compromise seen in the internet ecosystem. We show how these compromises work, how to spot them, how to remove them, and, most importantly, how to prevent them from coming back. Allowing your website to assist in spreading malware infection costs your organisation time and money. It can also ruin your reputation with your visitors. This is environmentally unsound -- so don't let your own servers be part of the pollution!

Paul Ducklin is Head of Technology, Asia Pacific, at Sophos in Sydney. Paul used to work in marketing but was booted out of the department for mixing up the flowers.

Paul is a regular presenter at QUESTnet. His presentations are always highly regarded for several reasons, most notably that he is always calm, objective, reasonable, informative, balanced, uncontroversial, unopinionated and uninflammatory during the entire time that the session chair is welcoming the audience to the session.

SUN Microsystems
Angus MacDonald

Is Your IT Infrastructure Helping Destroy the Planet?

There has been considerable discussion and argument in recent times about the issues surrounding global warming. Whether or not one accepts all the arguments on each side of the debate, I have never met anyone who argued it was a bad thing to reduce our carbon footprint, or as one person put it, "to tread more lightly on the planet".

This talk looks at the the question of sustainable IT from the vendor
perspective, and more specifically discusses what opportunities exist
for a more eco-responsible deployment of IT, both inside and outside
the data centre. There is a widespread belief that eco-responsible
computing is an expensive venture, so we will also look at the
mythology behind this assumption, and the savings that indeed can be made.

As Sun Microsystems' leading technology evangelist in Australia and New Zealand, Angus MacDonald is a thought provoking speaker. The Chief Technology Officer is not afraid to make bold predictions, and proffers the good and the not-so-good in his engaging discussions about the future of the IT industry.

With more than 25 years of IT experience, MacDonald has ridden the many waves of the industry and is confident that some of the most exciting and turbulent times are yet to come. Sun, he believes, will be at the forefront of these changes and is geared to offer guidance to customers, partners and government bodies to ensure they capitalise on the changes to their advantage.

While MacDonald believes that the hottest IT prediction of the coming year is "that most hot IT predictions this year will be wrong", he has
tracked industry trends and argues that key business drivers for IT include:

  • Driving down cost
  • Simplifying infrastructure
  • Being prepared for a situation where everything and everyone is connected
  • The ability to service the rapidly growing demands of youth for more technology.

In addition to his 'evangelical' role, MacDonald consults to Sun customers and partners about the application and implementation of
enterprise-wide architectures. He also acts in an advisory capacity to key government departments, providing guidance on the future of the IT industry and what technologies should be encouraged in particular markets.

MacDonald's exceptional understanding of technological trends and industry direction has steered him through an impressive and diverse IT
career including roles at CSR, Prime Computers, Perkin Elmer, ICL, Neology and Fujitsu. For the last ten years however, MacDonald has been with Sun, having previously held the position of National System Engineer Manager, Sun Microsystems Australia and New Zealand.

Throughout his career, he has worked with numerous systems and applications, and he is one of few people in Australia with experience
in UNIX® on mainframes.

MacDonald has also undertaken work with intellectually disabled people to assist them develop computer literacy skills.

Swinburne University of Technology
Richard Constantine/ Matthew Smith

Good IT Governance

Swinburne University of Technology has recently implemented an IT Governance framework to ensure that the University’s IT initiatives adequately support its themes, values and goals.  The framework includes a Governance Policy, incorporating authorities and accountabilities to ensure that the University’s IT investments are correctly prioritised and appropriate to needs, and an Architecture Policy that provides for a reliable and cost effective IT environment. The Governance Policy and its execution are overseen by an IT Governance Committee (ITGC). The Architecture Policy provides IT Services (ITS) with a mandate to manage the technology environment; it recognises that the relevant expertise resides in ITS.

IT now underpins virtually every operation in the University and it is essential that we do the right projects (governance) and that we do the projects right (management).  Project choices are determined by the ITGC.  Once a project has been approved to proceed, ITS then manages the solution design and delivery.  The solution design is governed by the Architecture Policy and the solution delivery is governed by Swinburne’s Project Management Methodology. 

IT Governance must be organisation-wide in perspective and address a range of financial and non-financial imperatives including sustainability and social obligations.  The Governance framework provides ITS with the authority to pursue an efficient, resilient and cost effective architecture that meets user needs.  ITS has been mindful of Swinburne’s Sustainability Theme and the need for it to respond to a number of educational, environmental and social requirements.  Examples of how ITS has responded to a number of sustainability issues are outlined in the presentation.

Richard Constantine has nearly 20 years experience in the IT Industry and is currently the Chief Information Officer and Director of Information Technology Services at Swinburne University of Technology. He has extensive experience in education within both the tertiary and TAFE sectors as well as in Industry as an IT Consultant and many years ago as a pre/post sales engineer.

His responsibilities include IT Strategy, Communications Technology Infrastructure, Educational Technology, Applications and major IT projects for the University’s operations across all of Swinburne’s campuses. He currently has resonsibility for more than 100 staff and is accountable for an annual budget in excess of A$20 M.

Richard’s most recent qualifications include, a post graduate diploma in Management Studies from Melbourne Business Schoool, The University of Melbourne and a Masters of Business Administration from Monash University in which he took a keen interest in Technology Management.

Richard has had involvement on various reference boards and committees including the CIO Executive Council, Australian Chapter, member of the AARNET (Australian Academic and Research Network) Advisory Committee and is the Technical Expert on the EdNA Online Resources Committee nominated by the AVCC (Australian Vice Chancellors Committee).  He has also presented at numerous industry conferences and won various prizes including Winner of the 2004 CAUDIT (Council of Australian University Directors of IT), IT Award and in 2006, accepted an industry award by the CIO Executive Council for his contribution to ICT in Australia. Richard has also served on the Victorian Parliament IT Steering Committee as an external member. More recently, Richard was given the recognition of “Innovative CIO of The Year 2007” by MIS Magazine, a Fairfax publication.
Ian Hawkins

Infrastructure – the Key to Enabling Seamless Unified Communications

The key to enabling seamless Unified Communications with participants both inside and outside your organisation is creating a Visual Communications infrastructure that provides interoperability and compatibility with systems from multiple vendors. 

In this workshop TANDBERG will demonstrate how to provide transparent communication between any SIP and H.323 endpoint.  Additionally using firewall traversal solutions TANDBERG will show how to enable video calls from any network to any endpoint. This will be shown using the TANDBERG Video Communications Server (VCS) and the TANDBERG Codian MCU.

The TANDBERG Codian MCU is the leading solution in the Education marketplace for providing High Definition (HD) multi party conferencing; Codian supports the highest video resolution, speed, frame rate and codec of the latest HD endpoints.  This includes full continuous presence for all conferences, including those with a mix of both HD and SD.  When coupled with the TANDBERG Management Suite, the TANDBERG VCS uses ITU standard H.460.18/19 for H.323 calls and IETF STUN traversal technology to provide seamless connectivity into presence platforms like Microsoft OCS, Messaging solutions such as Exchange or Notes and Call Management platforms from Cisco, Nortel, Avaya and others. 

Ian Hawkins leads the Product and Sales Support Team in TANDBERG Australia and New Zealand. With 14 years industry experience in the video conference Industry

with a special focus in customer support and service deliver, he has designed and managed support processes as well video helpdesks in a variety of organisations.


Ian has been involved in technical product support as well solution architecture to deliver effective video communications on a range of enterprise environments.


Holding technical qualifications in both network management and server based technologies, Ian has expert skills to understand a diverse deployment of

both modern and legacy infrastructure on both IP and ISDN platforms.

TSA Software Solutions
Andrew Grose

Cost Recovery and Quota Management of Voice, Data and Mobile Services in the University of Southern Queensland

Staff, students and related entities demand the use of the University infrastructure to efficiently collaborate in real time through the use of telephone and video calls, high speed wired and wireless Internet and AARNET access for eResearch and even provide mobile and remote connectivity through external carrier networks. These demands are commonplace and they are often fulfilled without the consideration of making these faculties and users aware and accountable of how much they use of each of these resources.

Just over two years ago the University of Southern Queensland took on this challenge using CAAB Enterprise from TSA Software Solutions. CAAB Enterprise has five core billing modules aimed at resolving these issues being experienced by the University.

The traditional TIMS module is where we collect data from the telephone system, process it through our driver to normalise the information, rate the call, perform the appropriate allocations, enforce any quotas and make the resulting charges available for analysis and reporting. CAAB performs this function across large networks with support for multiple telephone system types and complex network designs.

The carrier bill import module allows you to import the electronic bills received from one or more carriers into the system to perform several functions. This includes processing and validating the services and charges that appear on the bill against the negotiated carrier rates across all sites.  Reconciling the summary data from the bill against the actual usage from the telephone system and data network. Then of course the automated allocation of the usage and service charges, including mobile and data services, to the various departments and users in both a historical reporting and real time web portal capacity.

The data billing module facilitates the collection of TCP/IP data from the external interface that incurs the usage costs, this is typically the AARNET gateway. CAAB then processes that data through the same sophisticated billing engine performing the Rating, Allocation, Analysis, Reporting and Quota Management. This not only allows the University to allocate the costs of the users’ usage, though importantly make them aware of the traffic conditions and types that are traversing the Universities Internet and AARNET gateways.

The inventory management module tracks the inventory items associated with the telecommunications infrastructure. Including but not limited to switches, routers, handsets, servers, licenses and professional services charges etc.

The final module is used for generic charges that need to be entered into the system. This can include virtually any item that needs to be billed and presented on the reports. Items such as photocopying, parking, electricity, rent, pay TV etc can be catered for easily.

The end user, faculty and department heads, related entities and the IT&T department can finally understand what users use, how they use it and what it costs them and the University.

Andrew has been with TSA Software Solutions since 2003. He has over thirteen years experience in the information technology and telecommunications sector. Andrew has built extensive relationships and knowledge across various industries and technologies.

He has worked in many areas of IT&T including Internet Services, Software Development, Computer Hardware and Applications, Networking and Telecommunications.

His focus over the last seven years has been on convergence technologies and has built a reputation as being one of Australia’s experts in what is now known as Unified Communications. Andrew studied Physics at Central Queensland University and has held both technical and sales certifications from Microsoft, Intel, Cisco, HP, Alcatel, NEC, Avaya, Genesys, IPFX and Citrix. Andrew has consulted to some of the country’s largest enterprise and government organisations on technologies such as eCommerce, standards based convergence (SIP) and complex contact centres.

University of New South Wales
Greg Sawyer

Updating Uni-Wide – Lessons Learnt

The University of New South Wales initially deployed UniWide 'campus wide' wireless network for staff and students in August 2002. Reviewing the lessons learnt from the initial deployment, and the demands for wireless and changing requirements, UNSW deployed a Cisco based Wireless network using Cisco Wireless Integrated Services Module(WISM) to provide manageability, security, redundancy and ease of use. This work was completed in 6 weeks including upgrading or replacing over 120 base stations throughout the UNSW Campus using existing expertise within UNSW Network staff and experience from the UNSW Asia roll out completed by the Frame Group in 2006.

The presentation will outline lessons learnt from the deployments, objectives and requirements of the upgrade, functional and technical designs, security considerations and issues, issues in implementing the Wireless network, network management and changes to operations, benefits to UNSW and next steps/ the future.

Greg is currently the Manager Network services at the University of New South Wales responsible for all voice, data and passive infrastructure. During the last 12 months his groups have been responsible for the implementation of a Cisco Enterprise Campus network at 10Gbps, AARNet Regional installations and the UniWide Wireless network upgrade.

Greg has over 20 years experience in Communications and IT, with 11 years experience with the Army including 11 months with the United Nations in Cambodia and 9 years at the University of New South Wales in numerous roles including Senior Network Engineer, Team Leader Data Networks and Manager Network Services. Greg has a wide range of Communications and Security experience through his experience in the Royal Australian Corp of Signals and with the United Nations, enhanced through the University of New South Wales with Data Networks, Security, Voice Networks and Project Management.

Greg is currently completing his Masters in Business Technology at UNSW and Certified Information Security Manager certification.
University of Queensland
Nick Tate

Establishing UQSchoolsNet - The Provision of New Services to Schools Including the Fastest School Internet Service in the Southern Hemisphere

This presentation will discuss UQSchoolsNet, a new initiative for Schools, developed by UQconnect, the University of Queensland’s ISP.  UQ SchoolsNet is founded on the principle of establishing an on-line community consisting of schools who are able to connect to each other at high speed, and the University of Queensland, as a major educational content provider and ISP. It is believed that this will lead to increasing levels of collaboration which will in turn reduce costs, enable the provision of innovative new services and allow enhanced access to educational content. It is considered an essential pre-requisite for the effective use of many social networking applications and is fully consistent with the Government’s digital initiatives for schools. Through UQconnect, the university’s ‘not for profit’ education ISP, UQ is in a position to help schools through the provision of a range of IT services and will be developing a “smorgasbord” of such services.

Each School’s network is connected to UQSchoolsNet through a gigabit Ethernet connection on dark fibre, direct to the University of Queensland’s network.  This service, called the Access service, is provided without charge to the pilot schools in SchoolsNet. Building on this high speed access, the collaboration service connects together all schools within SchoolsNet, the University of Queensland and a range of content rich web sites with which SchoolsNet has a peering connection.  These are all high speed connections which currently include access to the ABC web site.

The collaboration service is the only one that schools must take because it enables a school to fully participate in the community and without this level of participation, there would be little point in joining SchoolsNet. An optional internet service has designed as a very high speed service for schools, which builds on the access and collaboration services to provide internet access with university level speeds at modest cost. This internet access would be at a speed of one gigabit per second and to set this in context, schools connecting through this service will have the fastest internet connection of any school in the Southern Hemisphere. The collaboration and internet services will recover their costs through a charge to the school which is likely to be  less that the school’s current costs.

The first implementation of UQSchoolsNet is at Ipswich Girls Grammar School (IGGS) and the presentation will cover their experiences as well as plans for expansion.

Nick is Director of Information Technology Services at The University of Queensland (UQ) and the Director of Australia’s National Computer Emergency Response Team, AusCERT, which is based at UQ. He is also a Director of both Higher Ed Systems Pty Ltd, and AARNet Pty Ltd, Chair of the Queensland Regional Network Organisation (QRNO), Chairman of the Australian Computer Society (ACS) in Queensland and is director of the project to establish the Australian Access Federation (AAF).

Prior to UQ, Nick worked on the development of anti-missile missile systems for Royal Navy Warships, before spending twenty years working for investment banks, eighteen years in London and then two years with Macquarie Bank in Sydney. He was Head of IT for the United Bank of Kuwait in London during the Iraqi invasion of Kuwait in the first Gulf war when there was a run on the bank and many strange requests from Baghdad!

Nick holds a Bachelor’s degree in Physics from the University of St. Andrews in Scotland and a Master’s degree in Computer Science and is a Chartered Engineer, a Chartered IT Professional, a Fellow of the Royal Astronomical Society and a Fellow of the ACS.  He has 34 years IT experience with over 14 years at CIO level. Nick has also been a pilot in the Royal Air force Volunteer Reserve, a City Councillor and Chairman of a London based economic think tank.


University of Queensland
Graeme Wilson

Campus Crisis Management – Is the Planning and Infrastructure of University IT Departments up to the Challenge?

Virginia Tech, Northern Illinois University …..
Common repeating elements of a campus crisis scenario: Police exclusion zones unexpectedly hamper campus access to support staff, the mobile phone network is jammed, the campus switchboard is jammed, the internet is just crawling and incorrect situational information is being emailed by various uncoordinated groups.

Executive Officers from Australian universities are now looking to their IT departments for robust communications strategies and technical solutions to cope effectively with both small and large campus crises.

Graeme Wilson is the Manager of Network Support Services within Information Technology Services at The University of Queensland.

Graeme came to the University in the 90`s as a Project Officer for a $4.3 million PABX upgrade. Since that time, Graeme has been involved in a range of technology projects covering IP telephony, power protection, process control, large venue acoustics & sound engineering. Graeme has attracted industry recognition in the area of infrastructure management process, and also in the area of network management. Before UQ, Graeme's background was Telstra.

University of Queensland
Simon Collyer & Terry Cullen

An Evaluation of Externally Hosted Mail for Students

This presentation provides an overview of UQs evaluation of externally hosted mail for students. In 2006 UQ started considering hosted mail as an option to replace its Sun IMS system. Since then UQ has conducted in depth reviews of Google Apps for Education (GAFE), Livemail, and ‘Exchange Labs with Livemail’. The presentation will cover the policy considerations encountered, an up to date technical comparison from the UQ point of view, and some speculation on where things might be heading in the future. Simon Collyer will present the overview and Terry Cullen the technical comparison.

Terry Cullen is a Senior Systems Programmer for the Software Infrastructure team at UQ IT Services. He is the technical lead for the hosted student mail implementation.

Simon Collyer manages the Project Office at UQ IT services. He also manages some mail projects including Hosted Student Mail.

University of the Sunshine Coast
Phil Gorbett

Cleaning Up Our Act –Enterprise Solutions in Support of Webcasting to Offset Infrastructure Requirements for Delivery of Lectures

The University of the Sunshine Coast has been using streaming media in various capacities since 1998.  The use of streaming has had a difficult journey due to significant obstacles in the way of WAN speed, management and administrative resources, and lastly, in an uneven and scattered approach to curriculum design, deployment, and support.   Lately, USC has embarked on a successful implementation of an enterprise grade streaming solution that has everyone smiling.  This presentation details this journey from a difficult and uneven history to the current status where the dream of turnkey webcasting of lectures with real-time and on-demand availability via the same LMS course offerings is now a reality.  It also highlights some of the issues that remain to be fully addressed or even appreciated.  The presentation will provide examples of some of the different approaches to using the solution by lecturers and provide some context for moving forward with experience shared by the early adopters.  The presentation will also discuss the environmental implications, both real and potential, of moving lectures to online access and how the current solution supports this.

The format of the presentation will be a Powerpoint presentation to highlight salient points.  Additionally, it will use a browser to access University courses within the USC Portal environment.  The presentation will also demonstrate some of the value added features of the system as well as aspects of the deployment specific to USC and provide some comparison of the solutions typically available, how they are being used by ourselves and other universities, and look at why we made the choice of technologies that we did.  The presentation will conclude with a question for discussion – can such an approach really matter in the larger context of environmental impact?

Phil has advised on teaching with technology for over ten years and worked in the high technology sector for twenty years. 

He develops strategies for technology based curriculum enhancement for the University of the Sunshine Coast.  He has consulted to government, private industry and education sectors, has published papers on multimedia based curatorial development, education and museum curatorial partnership, and educational design using video technologies.  He guest lectures at USC on new technologies and has taught multimedia development at New England TAFE.  He is a member of ACM and SMPTE and is on the advisory board of curriculum development committees.  He has worked on education projects with the Powerhouse Museum, IBM, Citibank, ABC, hospitals, universities and commercial clients in Australia and internationally. 

He was a seminal member of the Liberated Learning Project, a joint development project with numerous commercial and higher educational organisations including IBM TJ Watson Research Lab, the Alexander Graham Bell Foundation, St Mary’s University (Nova Scotia), Stanford University, University of Texas, West Australia Institute of TAFE, and the University of the Sunshine Coast.  This project used applied speech recognition in a real-time lecture setting that incorporated streaming media and real-time captioning for display of lecture transcription for students with hearing impairment.  He regularly presents at conferences and seminars on online learning and streaming media.

Chris Myers

Virtual Beamline eResearch Environment at the Australian Synchrotron

The Virtual Beamline demonstration project is a remote collaboration environment designed to enable researchers to interact with the Protein Crystallography 1 beamline(PX1) at the Australian Synchrotron.

There are 5 main sections to the VBL: induction, training, storage gateway, beamline access and collaboration.

I propose to demonstrate this service, focusing on remote interaction and collaboration via web 2.0 portal implementations and HD videoconferencing. I also wish to demonstrate the use of high bandwidth networking in the movement of large data sets from the facility to Grid, SRB data solutions or to lower bandwidth personal computing solutions.

I will discuss the implications of remote instrument access and large scale data movements in relation to eResearch and associated middleware requirements.

Chris is the Virtual Beamline Development Engineer for VeRSI.

His duties include delivery of a collaborative communication environment thatallows researchers to remotely interact with the Protein Crystallography 1 beamline (PX1) at the Australian Synchrotron. He is managing the construction of a remote VBL environment at La Trobe University as well as an integrated instrumentation environment for materials and surface scientists.

Formerly Chris was the Advanced Communication Services Coordinator at GrangeNet, located in Canberra,where he encouraged local and international collaborative research in advanced networking and delivered training and training resources in advanced networking.