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Graeme Wilson

The Next Big Wave: Voice and Messaging Technologies in Higher Education

Evolving business drivers and technological developments are pushing Voice and Messaging technologies in directions not foreseen 3 years ago.

This extent of stepped change presents a risk to service groups within higher education which could easily leave them with expensive solution(s), but their user base moving in a completely different direction.

Within the context of preparing to catch the next series of waves; this presentation explores the Voice and Messaging issues facing a major University and also suggests answers to the following questions;

  • Which way and how are enterprise users voting with their money?
  • How close are we to replacing our fixed line PABX /VoIP phones with carrier based mobile phones? A brief case for this will be presented.
  • Why is a high profile international research institute investigating analogue phone technology in its new multimillion dollar building?
  • Why isn’t Unified Messaging taking off to the extent, or rather, in the direction we thought it would?
  • A typical enterprise Voice and Messaging “Services Stack”; can it be simply cut and pasted to meet the engagement experience that our generation “Z” students are expecting? 


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Graeme Wilson's Biography
Graeme Wilson is the Voice Manager in University Networks within Information Technology Services at The University of Queensland. Graeme has project managed a range of technical projects covering IP telephony, voice messaging, process control, large venue sound engineering and mechanical engineering. Graeme has attracted industry recognition in the area of infrastructure management process, project management and network management.

In 2009 Graeme project managed the Enterprise Voice Network Refresh project; a fast track low touch multimillion dollar project that was executed within 5 months. Before UQ, Graeme's background was professional sound engineering and Telstra.