Ensuring Reliability and Availability in a Unified Communications Infrastructure
As basic telephony evolves to "Unified Communications", the IT foundation also grows from a single PBX to a multi-server and multivendor environment that may include conferencing, video, IM, presence, web services, Microsoft Lync, etc.
One of the more recent changes includes the move to cloud / virtualization for hardware consolidation enabling rapid application deployment. Microsoft are now considered a serious player in the market with the introduction of Microsoft Lync 2010.
With the evolution and revolution in the Unified Communications system, the IT infrastructure is becoming more complex, but The user still expects the same level of service regardless of the backend complexity.
During this session, we will cover how to leverage vital troubleshooting information from legacy and next generation interfaces to give you a comprehensive view of the current and past health of your multi server or virtualized unified communications ecosystem.
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Pierre Semaan's Biography
Pierre joined Integrated Research in May 2008 and is responsible for all business operations in the Asia Pacific, Middle east & Africa region. Prior to taking over responsibilities for Asia Pacific in January 2011, Pierre was responsible for the management and strategic direction of all product lines at Integrated Research.
Prior to Integrated Research, Pierre was Senior Vice President Technology for Sage CRM solutions. Leading both the ACT! and SalesLogix R&D organizations in Scottsdale and having responsibility for coordinating the development of a holistic technology strategy for the family of Sage CRM Solutions, including SageCRM and SageCRM.com.
Pierre joined Sage from Citrix where as the Chief of Operations & Director of the CTO Office and Advanced Products Group, he served as a key member of the CTO Office, responsible for technology strategy formulation as well as leading an extended team of software engineers, who were responsible for the definition and delivery of new technologies, components, and product concepts.Pierre has over 20 years international experience managing teams delivering technology innovations, starting his career in the Royal Australian Air Force's (RAAF) Air Defense Software development systems area. In his last role in the RAAF, he received a military commendation for his architecture, design and realisation of the Australian Air Defense Display System |
