Keynote - Josh Howlett

The Case for Global Service Innovation & Delivery

Today the service innovation and delivery that supports research and education is generally organised and implemented at local, regional or national levels. In many cases this is an effective way of allocating resources to meet users' needs. However the world is rapidly globalising.

High-speed Internet connectivity, rapid technological commoditisation and economies of scale have spawned new business models and practices with the result that -- almost irrespective of industry -- customers, partners and competitors are but a few IP hops away. The research and education networks are no exception. Change is therefore necessary to secure our businesses for the future.

By reference to specific examples of international innovation and service delivery, including eduroam, eduGAIN and Moonshot, this presentation will seek to make the case that organising globally is a key enabler for this change.

Josh Howlett's Biography
Josh Howlett is Janet's Head of International Collaboration, providing leadership in the overall management of Janet’s relationships with its international NREN (National Research & Education Network) peers and other international bodies of relevance to Janet’s programmes.
Previously he was responsible for the development and operation of GEANT's portfolio of User Access and Application services -- including GEANT eduroam, eduGAIN and eduCONF -- which serves GEANT's community of over 50 million users across 36 European NRENs.

Josh maintains a strong interest in participating within the development of technologies that will shape tomorrow's products and services. An active contributor to the Internet Engineering Task Force, he has previously participated in the Trusted Computing Group, OASIS and a number of technical collaborations within the research & education community.