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Mike Groeneweg and Luke Walford

SCU NOC Outsourcing – AARNet & SCU

 

In 2011, SCU decided to embark on a single monitoring portal - encompassing all the streams of IT. SCU engaged with AARNet to come on board and provide 24x7 NOC Services to monitor the strategic assets and systems under SCU IT management. 

SCU and AARNet would like to present on the challenges of integrating the solution, in process, equipment and people. The talk will cover the software solutions installed, the hardware and cover off the monitoring that has been successfully integrated. 

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Mike Groeneweg and Luke Walford's Biographies

Mike Groeneweg
Mike Groeneweg graduated from Murdoch University in 1994, with a BSc in Computer Science. Held a position with IT Services at Murdoch as Unix Administrator for 6 years, then became Network Administrator for 5 years. Mike expanded from core network management, into IPTel and voice messaging systems. At the end of 2005, Mike moved to AARNet as a Network Engineer. Mike was appointed to the position of NOC Manager in 2010 when AARNet moved to 24x7 operations. Since 2011, the NOC has started monitoring 3rd party networks using Nagios, and providing 24x7 coverage and contact solutions for customers, as well as monitoring the core IP and optical networks for the AARNet backbone.

Luke Walford

Luke Walford completed his Bachelor of Applied Science Computing in 1993 (University of New England - prior to becoming Southern Cross University). In 1994 he moved to Sydney to kick start his career in programming, only to find it wasn't his thing and progress into System Administration, working across HP-UX, NCR, AIX, IBM Mainframe SCO UNIX and Windows platforms. He then moved into developing customer based ICT solutions with AT&T. In 1998 he commenced a system administration role in Windows & NOVELL Team at Southern Cross University and in 2001 shifted into IT management as the Manager of Infrastructure. The infrastructure role is responsible for the University's Data Centre's, Networks, Compute/Storage and Infrastructure Applications. In 2013 he took up a short-term opportunity as the Manager of Infrastructure Transformations focused on moving the University to the next generation converged infrastructure platforms and the management of the building of a new Data Centre facility at the Southern Cross's new Coolangatta/Gold Coast Campus.