SPEAKERS
The New Service Paradigm of Internet Access at QUT
Rod Swile and Bryan Thompson
With respect to the Internet Access Service, the historical perspective for QUT was to manage demand. From the late 1990’s to 2007 the primary questions being asked by executive management was “How much are clients using and how much is reasonable for the average client?”.
By using this management method we punished high users of Internet by rate limiting without ever asking the question of what they were doing, what they were downloading, the sights they were visiting, etc.? They may have had a legitimate need for the use, but the University did not have the data to scrutinise behaviour or conduct analysis of what was being downloaded.
The lesson: The data that we don’t have may tell as important a story as the data that we do have.
The need to gather and analyse the data we don’t have now has emerged as a critical question. While it might appear that this is to manage demand, there is also the question of how we can integrate cloud services within the business processes of the organisation.
This presentation will discuss these questions and how technology can be used to meet the challenge.
 | Rod Swile's Biography Rod Swile has been employed in the IT industry for over 20 years, with 14 years at the Queensland University of Technology. He has had a diverse set of experiences in areas such as desktop management, systems management and systems development. He has undertaken several projects in the areas of business systems analysis and automation for a large manufacturing company. Most recently, he conducted a case study of QUT’s Internet Access Service; discussing the question of whether the Internet access should be controlled or open. |
| Bryan Thompson's Biography Bryan Thompson has been with QUT for 8 years and has extensive experience in the data communications industry, working in government and service provider environments in the UK and Australia. He is responsible for the design and management of the data network at Queensland University of Technology and is currently working as the Senior Network Engineer for the Network Development Program at QUT, performing core network infrastructure upgrades and installations. |
